Here are the answers to some of the most commonly asked questions about your Benefiq membership plan. If you require additional assistance, please do not hesitate to contact our friendly Customer Service representatives or your group administrator.

How long does it take to receive my package?

It usually takes up to 14 business days to receive your membership credentials. All packages are sent via United States Postal Service First Class service and contain your membership booklet and personalized cards.

Can I cancel my membership for any reason?

Your membership is subject to our No Questions Asked refund policy. Simply cancel within the first 30 days and you will receive a full refund of all fees paid. After the first 30 days, you can cancel at any time and you will not be charged again.

Can I be denied membership due to existing conditions?

Absolutely not. Everyone is able to join our discount plans regardless of their current or past medical or financial condition.

Is this a replacement for my insurance?

Our membership plans are NOT INSURANCE and are not meant to replace any form of insurance coverage.

Can I add additional people to my membership?

You can use our Refer-a-Friend function to recommend this plan to friends and family. Additionally, certain products offer family coverage options so please make sure to read the specific product disclosures.

Where can I see a list of participating providers?

You can visit http://www.locateproviders.com and use your group number to locate and research providers participating in our programs.