- Voluntary – where enrollment requests are processed as a result of member solicitation;
- Non-Voluntary – where enrollment costs and solicitations are made part of a membership materials and associated fees.
Members can join, cancel or update their membership using self-service enrollment screens. All membership materials (booklets, cards, call center and member communication) are branded and delivered in a consistent manner. Online reporting assures timely tracking of enrollment and attach rates for voluntary enrollment programs. |
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